Mike KostA full parking lot does not always mean a shop is out of capacity. This article shows how workflow, productivity, scheduling, and bottlenecks can reveal growth opportunities before you add bays, people, or space.
Mike KostAnother hire will not fix a broken workflow or unclear role. This article shows how to diagnose productivity, capacity, and process before adding payroll to an operation that may already have room to improve.
Mike KostKnowing monthly sales is not the same as understanding the business. This article shows how shop owners can use the P&L to diagnose profit problems, prioritize improvements, and make better operating decisions.
Mike KostIf every customer, employee, and workflow problem still reaches the owner, the shop is not truly independent. This article shows how recurring fires reveal the people, authority, and systems the business still needs.