Fernando MirandaA single-location second-in-command needs more than operational knowledge to truly own the business when the owner steps away. This article explains how communication, influence, accountability, judgment and emotional intelligence elevate Key Leaders
Fernando MirandaOwners can unintentionally prevent a second-in-command from succeeding by keeping the decisions, relationships, and operational authority they intended to delegate. This article explains what owners must change if they want a COO to create freedom.
Fernando MirandaMulti-shop growth creates distance between the owner and the daily employee experience, which makes culture harder to protect. This article explains how a strong COO helps translate the owner's values into consistent leadership behaviors.
Fernando MirandaMulti-shop COOs can become trapped as the company's highest-level firefighter instead of building capable store leaders. This article explains why the COO's job is to create leadership capacity and solve recurring systems problems.